Saturday, April 13, 2024

Apr 13 2024 - We are Complainers

 

Canadians are among the world's worst complainers about inferior customer service.  That was in 2009.  Brazil really scored on top with 65% of respondents to the survey having lodged a consumer complaint in the last year.  We're at 44% - the same as the U.S.

I can understand why no one would complain in Russia - it is only 18%.  However, the bottom country turns out to be Japan at 17%.  I can only assume they get fantastic service or a self-suppressed.

That's the mild area of human complaints.  What about areas with real impact - human rights, for example. There are all kinds of areas - health, privacy, police, all sorts of things.  The Government of Canada has written The Complaint Roadmap.  It is HERE.  So I guess consumer complaints are lesser in magnitude, but likely greater in number given how many products we consume.

Here's a consumer complaint joke:

A new business was opening and one of the owner's friends wanted to send flowers for the occasion. They arrived at the new business site and the owner read the card, which said: "Rest in Peace."

The owner was angry and called the florist to complain. After being told by the florist of the obvious mistake and how angry he was, the florist replied: "I'm really sorry for the mistake, but rather than getting angry, you should imagine this - somewhere, there is a funeral taking place today, and they have flowers with a note saying: “Congratulations on your new location!”
 


The Himalayan Poppy
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